Archive for 'Customer Experience'

Customer Service Training Activities Are More Advance

Posted on 29. Oct, 2011 by .

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These days, businesses of all sizes rely on their computer networks to process all kinds of data and transactions, and store all manner of information like the customer service training program. That’s a given in this age of technology. But surprisingly enough, not many companies spend enough time or money ensuring that their networks are secure from potential attacks. Instead, they simply trust basic preventative measures like firewalls and malware detectors. Those components are indeed crucial, but they don’t go far enough.

As a consumer, you assume that a company sends out either a flyer, postcard, or a broadsheet almost indiscriminately. They may use radio marketing, television marketing, or anything else. From the consumer’s perspective, it may be all the same, but from a business prospective, all of these are radically different approaches. Consumer service training program must be carefully targeted towards the image that the company wants to portray and the clientele that it wishes to attract.

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Great Customer Service Training Activities

Posted on 13. Sep, 2011 by .

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Great Customer Service Training Activities

It is not only poor manners but also poor customer service that seems to be on the rise. There are so many times that you do not get a smile out of a clerk, let alone a thank you. One of my pet peeves is when two clerks are so busy talking to each other that they ignore the customers.

In the past they have been able to reward good, hard working staff with a promotion to customer service. This is not always easy to do, but it does help to keep repeat customers, and in the highly competitive retail market this is essential for the success of a business.

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Customer service training doesn’t have to be extensive, but you should make it a point to cover it when training and in your employee handbook. Simple rules about what they can and cannot say to customers, and how to handle situations that may arise.

A little customer service training can go a long way in customer retention, company growth, and a successful future for your business.

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